Device identification
FlexxAgent collects the information required to uniquely identify each device within the platform. This category includes data such as:- Device name
- Device code
- Description
- Manufacturer
- Serial number
- Device identifiers
- Domain
- Reporting group it belongs to
Device status
Information about the device status is collected to monitor its availability and help detect incidents. It includes:- Connection status
- Last communication
- Uptime
- Device status
Agent status
Information about FlexxAgent itself is also collected to support administration and support tasks. It includes data such as:- Installed version
- Agent status
- Reporting group where it is installed
- Session Analyzer status and version
Operating system
Information about the operating system on which the agent runs is collected. It may include:- Operating system
- Edition
- Version
- Language
- Date of the last restart
Hardware
Information about the hardware available on the device is collected. Depending on the operating system, it may include:- Processor
- RAM
- Storage
- Network cards
- Graphics cards
- Firmware
- Other physical components
Network and connectivity
Information about the device’s network configuration and connectivity changes is collected. It may include:- IP address
- MAC address
- DNS
- Public IP address
- Region
- Connection type
- Wi-Fi signal strength
- Date of the last network change
Users and sessions
Information related to device usage is collected. It may include:- Connected user
- Last user
- Session status
- Start time
- Connection time
- Number of sessions
Performance
Performance metrics are collected to monitor device health and help diagnose incidents. It may include:- CPU usage
- Memory usage
- Storage usage
- Network usage
- Other performance indicators available in the operating system
Security
On platforms that allow it, information related to installed security solutions may also be collected. It may include:- Installed antivirus
- Version
- Antivirus status
- EDR solutions
- Compatible security integrations
Virtual environments
When the device belongs to a virtual infrastructure, FlexxAgent can collect additional information, such as:- Hypervisor
- Broker
- Delivery group
- Registration status
- Virtual machine information
Updates
Information about the operating system update status can also be collected. When available, it includes:- Installed updates
- Pending updates
- Pending restart
Purpose of the collection
The information collected by FlexxAgent allows the platform to:- Identify managed devices.
- Maintain an up-to-date inventory.
- Monitor the status and performance of devices.
- Detect hardware and software incidents.
- Help diagnose problems.
- Run remote operations supported by each platform.
- Automate administrative tasks.
- Generate reports and metrics for administrators.